Privacy Policy

Introduction
MatalanSaleUK.com (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

Personal Information
We collect information that you voluntarily provide when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact customer service
  • Participate in promotions

This includes name, email address, shipping address, payment details, and phone number.

Automatically Collected Information
We automatically collect certain information when you visit our website:

  • IP address and browser type
  • Device information
  • Pages visited and links clicked
  • Dates and times of visits

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Send order confirmations and updates
  • Respond to customer service requests
  • Send marketing communications (with consent)
  • Improve our website and services

Information Sharing

We may share your information with:

  • Delivery partners to fulfill orders
  • Payment processors to handle transactions
  • Marketing agencies (with your consent)
  • Legal authorities when required by law

We never sell your personal data to third parties.

Data Security

We implement appropriate security measures including:

  • SSL encryption technology
  • Secure servers
  • Regular security assessments
  • PCI DSS compliance for payments

Your Rights

Under data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Data portability

Cookies

Our website uses cookies to:

  • Remember your preferences
  • Analyze website traffic
  • Personalize your experience
  • Enable shopping cart functionality

You can control cookies through your browser settings.

Data Retention

We retain your personal data only as long as necessary for:

  • Processing your orders
  • Legal compliance
  • Business purposes

International Transfers

Your data may be transferred outside the UK. We ensure appropriate safeguards are in place for these transfers.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from children under 13.

Policy Updates

We may update this policy periodically. The latest version will always be available on our website.

Contact Us

For privacy-related questions, contact our Data Protection Officer:

  • Email: [email protected]
  • Post: Data Protection Officer, Matalan Sale UK, Customer Services Department

Marketing Preferences

You can update your marketing preferences at any time by:

  • Clicking unsubscribe in marketing emails
  • Logging into your account
  • Contacting customer service

Complaints

If you have concerns about our data handling, you can complain to the Information Commissioner’s Office (ICO).

Last Updated: September 2023